The Landry Group

   Advanced Training and Consulting Solutions    

     Client Management

     Home Up Contact Search TLG Clients News and Articles

     The Landry Group assists small to midsized companies in improving revenue, customer service and profitability

 

Home
Up
Company Overview
Products
People & Process
Favorite Links
E-Learning
Speakers Bureau

 

 

 

 

      

 

Your Company May Need Training If...

  "Sources  of  Success"

 

 

Authorized Dealer of:

 

 

 

 

 

Member of The South Montgomery County / Woodlands Chamber Of Commerce

 

  

 

Strategic Planning and Goal Setting

Many businesses struggle to realize their true potential. Over time, as business owners, we become so overwhelmed with the day to day operation of our business that we forget to set time aside time to work on our business from a strategic point of view. The Landry Group can assist you in defining your goals for your business and creating plans to reach those goals. We will assist you in evaluating existing plans and processes to ensure they are in alignment with your business goals.

Improve your Customer Service Skills

Studies show that the cost of replacing customers and clients far exceed that of developing better skills to maintain client loyalty. Most companies believe that customer service consist of smiles and handshakes. The reality is that a friendly face is important...probably 20% of the equation. Solid, repeatable processes and systems engineered to improve the client experience  create customer service that will WOW the customer.

Key Benefits

  • Retain current customers
  • Ensure the competition is always playing catch-up to you
  • Build business relationships based upon trust with your customer

Capabilities

Becoming Customer Focused workshop
This half day session
Resolving Conflicts the Right Way
This half day session
How to Manage Projects and Meet Deadlines
This half day session
 


 


"Sources of  Success"
Send mail to klandry@thelandrygroup.com with questions or comments about this web site.
Copyright © 2005 The Landry Group
Last modified: 02/29/08                                            Hit Counter