  Your Company May Need Training If...  "Sources of Success" Authorized Dealer of: 
Member of The South Montgomery County / Woodlands Chamber Of Commerce | | The Landry Group has partnered with Sales Training International to present E-Learning for sales and customer service.  These short courses are taught in an interactive, engaging and easy to navigate format and are offered at a very low cost. And, they meet the certification standards set forth by the American Society for Training and Development (ASTD).
Customer service is important in every business. At the Landry Group we support a philosophy of offering multiple channels for learning and adaptation. Every employee is responsible for customer service. This course will teach Mission Critical customer care skill sets taught in courses designed for both telephone and face-to-face interactions: - Telephone Etiquette
- Trust & Rapport Building
- Active Listening Skills
- Problem Solving
- Defusing Anger
- Interpersonal Communications Strategies
- Stress Control
Observable skills that provide measurable outcomes: - Diagnostic questions can show areas where improvement is needed
- Tests at the end of each module demonstrate knowledge gained
- Test results are e-mailed to up to three people you designate
- Skills observation checklist to demonstrate transfer of knowledge and skill back on the job
Optional facilitator's practice session and coaching guide available for download online (PDF). Job Aids now available: - Practice the skill sets course by course in sequence and collectively
- Use observation checklists to identify areas needing improvement
- Use online coaching guide to help students achieve unprecedented results
Highly interactive and engaging course designs. Learning activities include: - Smart Schools
- Multiple choice, fill in the blank and true/false questions
- Practice sessions
- Drag and drop
- Listen and learn
Short complete courses: - 30 minute target completion time per course
- Complete map for each module so you can stop midcourse and reenter at the next lesson
Membership Based Access: - 12 full months access to all current and new courses as they become available
- Go in and out as often as you wish during the term of your membership for reinforcement and access to learning tips
 Every business searches for new ways to develop revenue. Our goal is to provide on target knowledge, skills and strategies that produce immediate results. To meet this need. We currently offer:
- 52 sales training courses under development (14 complete)
- 11 sales management training courses under development.
The master reference modules give instant critical resources to advance or close the sale. We offer strategies to prevention and response to the 85 most common sales stopping objections - Tactics to implement each of the 53 steps in the sales process
- 39 Closing strategies
- 21 Presentation formats
The LSO e-learning community provides individualized support for specific sales challenges. - Free "SalesHelp Alert™" forum to post and get help with your specific objections and sales process implementation challenges
- Free SalesHelp Chat Room to have both open and facilitated discussions about sales related issues
- Free access to the SalesHelp e-newsletter archives
- Free e-newsletter with online registration
- Growing list of links to relevant sites
Membership access assures 24/7/365 "just in time" training. - Full access to all courses as they become available
- Repeat access - come back as many times as you would like during the term of your membership
Incredibly low cost per course investment. - Use as stand alone learning opportunities
- Increase the power and ROI of classroom time by learning and reinforcing the content online and use the classroom for supervised practice, coaching and exchanging experiences
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