  Your Company May Need Training If...  "Sources of Success" Authorized Dealer of: 
Member of The South Montgomery County / Woodlands Chamber Of Commerce | |
Becoming Customer Focused
This Workshop teaches...
How to Make Standout Service Your
Organization’s Finest Asset
What role does customer service play in your organization’s success? Do you view
it as the lifeblood of your business, as you should? Does your attitude toward
customers carry over to everyone on your team? In this workshop, we’ll address
those topics and more, as you learn how to make standout service your
organization’s finest asset.
To start with, we’ll clarify the true definition of a customer, which may
surprise you, and then we’ll delve into practical, no-nonsense methods for
exceptional service, like how to:
- Hire the right people who share your value for customers
- Listen for what the customer really needs, which may not be what their
words tell you
- Handle tough customers with panache, sensitivity, and skill
- Respond to customers when you just can’t say yes, and still keep their
business
- Put your best foot forward with the right body language, dispute
resolution skills, and telephone etiquette
- Conduct customer surveys to further improve your organization’s service
reputation
- Motivate your employees to make customer service their #1 priority
By attending this valuable workshop, you will learn the art of servicing clients
so they will remain loyal to your business for life. A positive experience can
make the customer feel great, or a poor one can leave such a negative taste in
her mouth that she will never do business with you again. The fact is, there is
no substitute for “standout” customer service. Fantastic service that meets
customers’ wants and needs can separate the mediocre organizations from the
cream of the crop. Come join us!
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